Posts tagged: conflict resolution


By , January 16, 2008 11:59 pm

Instant “Ahah!”s #5:  Collaborative Decision Making

Free Downloads:

Complete Focusing Instructions Manual (17 pages)

“Ajas” Instantaneos Mini-Manual

From Dr. McGuire’s article, “Collaborative Edge Decision Making“:
“5. Shared Leadership Component at Decision Making Meetings

      Rather than depending upon the skill of a naturally talented chairperson, being held captive by the caprice of a bad one, or suffering from the chaos and anarchy of “the leaderless group,” in the Collaborative Edge Decision Making method , the skill of leadership is broken down into a number of tasks which are then assigned to various group members. No one person carries the onus of staying on top of all aspects of the task, and all group members come to feel responsible for contributing to good group process.

     The five task roles can be rotated among group members from meeting to meeting, or, with group agreement, certain members can specialize in a particular task. In a more hierarchical setting, the supervisor or coordinator may take the role of agenda keeper each meeting. In a different group, a person too shy to be process monitor may be a very assertive time-keeper, and so on. However, in general, it is a good idea to keep rotating the roles in order to insure equality of ownership and responsibility.  As everyone shares the tasks involved in group leadership,  everyone will also take ownership of the group process and more actively participate in decision making.

6. Creative Edge Impasse Resolution Component

     According to the Creating At The Edge principles, the solutions to problems are implicit in the intuitive “feel of the whole thing,” the Creative Edge. Similarly, conflicts and arguments hold within them important information for decision making, accessed through the Creative Edge “intuitions” of the participants.

      Intuitive Focusing and Focused Listening are the Core Skills for articulating innovative solutions from the Creative Edge.  So, when decision making breaks down at meetings, the way out of the impasse can be found through turning to a variety of approaches which use the Listening and Focusing skills and the Interpersonal Focusing method to facilitate the creation of new solutions, and Paradigm Shifts, out of the Creative Edge intuitions of participants.”

For a complete explanation of the theory behind access to The Creative Edge and innovative decision making, you can download Dr. McGuire’s comprehensive article, “Collaborative Edge Decision Making Method, ” . As a bonus, the Appendix of this article includes Handouts you can use at actual meetings, one for each role in Shared Leadership.
Reread the simple “How To’s For Groups” (Instant “Ahah!” #5 in Mini-Manual). They define the five roles in Shared Leadership and various Listening/Focusing methods for Impasse resolution. The “How To’s” arose from my dissertation research, Listening and Interruptions in Task-Oriented Groups, University of Chicago, 1977, with Eugene Gendlin, creator of Focusing (Focusing, Bantam, 1981, 1984) as advisor.
Over these four weeks, we are looking at incorporating the procedures into groups that you belong to:

 What are the plusses and minuses of these meetings?
 What is the “whole body feel” of being at these meetings?
 Do people interrupt each other?
 Are conflicts polarized and never changing?
 Do people feel free to share their negative feelings about a decision?
 Does a minority do all the talking?
 Is there a chance to pause to formulate a new but vague idea?
 Can you imagine asking the group to try out the Shared Leadership model in Instant “Ahah!” #5?
 Can you imagine incorporating Listening and Focusing skills into these meetings? What would the difference be?

Learn more about Intuitive Focusing and Focused Listening  at Creative Edge Focusing’s website, filled with free downloads on creativity, spirituality, collaborative thinking, parenting, innovation in business, and many other aspects of application of Focusing and Listening skills at home, at work, in your community, and globally.

Creative Edge Focusing ( ) teaches two basic self-help skills, Intuitive Focusing and Focused Listening, which can be applied at home and at work through The Creative Edge Focusing Pyramid.

Based upon Gendlin’s Experiential Focusing ( ) and Rogers’ Empathic Listening, our website is packed with Free Resources and instructions in these basic self-help skills. Learn how to build Support Groups, Conscious Relationships, and Creative Edge Organizations based upon these basic skills of emotional intelligence.

You can try out “Focusing: Find Out What Is Bothering You.”

Click here to subscribe to Creative Edge Focusing(TM)’s  Instant “Ahah!” e-newsletter and get the latest exercises first!!! Today’s blog is part of the year-long e-course offered through the Instant “Ahah!” e-newsletter.

Click here for a free Intuitive Focusing Mini-Course

Click here for a free Focused Listening Mini-Course

 See Core Concept: Conflict Resolution to find a complete mini-course on Interpersonal Focusing and Conflict Resolution, including Rosenberg’s Non-Violent Communication, Blanchard’s “One Minute Apology,” Patricia Evan’s books on Verbally Abuse and Controlling Relationships, McMahon’s Beyond The Myth Of Dominance, and much more.

See Core Concept: Intimate Relationship to find a complete mini-course on increasing intimacy and sexuality, including the “Sharing Your Day” exercise, Listening/Focusing Partnerships for The Way of Relationship, untangling and equalizing desire, tantric sexuality, and much more.

Download complete Instant “Ahah!” Mini-Manual, in English and Spanish, from CEF Website, or download from links at top of this blog.

Find links to free articles, personality tests, multi-media Self-Help training, Classes and workshops

Dr. Kathy McGuire, Director

Creative Edge Focusing (TM)

The site of new insights and creative solutions is at the edge of what is already known. This edge, The Creative Edge, holds implicit within it all past and future knowing about the problem, more than could ever be put into words in a linear way.

POSITIVE PARENTING: Listening to Your Child, Your Partner, and Yourself

By , January 4, 2008 6:40 pm

Listening To Your Child: Developing An Inner Guide, Not Only Outer Authority

Authoritarian child rearing was effective in producing the assembly-line workers needed by an industrializing society. Times have changed. Now businesses want to hire flexible, creative, self-directing team players.

Families have also changed. Large farming families needed military-style discipline to keep everyone in line. In today’s one or two-child families, parents can give attention to the unique personality of each child.

As we struggle for equality between men and women in relationships, we also look for ways in which children can be treated as persons with dignity and rights.

In the 1950s, psychologist Carl Rogers took a stand against the authoritarianism inherent in psychoanalytic and behavioral theories of psychotherapy and created “client-centered” psychotherapy. The therapist did not impose values or goals upon the client but acted only to facilitate the unfolding of each person’s unique way of being in the world. Rogers later called his movement the “person-centered” approach, and it spread to education, childrearing, and peer self-help.

Rogers created “empathic listening.” The therapist tried to hear the client as if standing in the client’s shoes. He or she would then try to reflect back the client’s own words such that the client could hear him or herself more clearly. The client continued clarifying and articulating his or her own vision until the words and images exactly fit inner experiencing. Just this — finding exactly the right words or images for unclear body sensings or intuitions — allowed the client to move forward, to become more clear about values, goals, and action steps.

Empathic listening became the basis of many self- help techniques, including the “active listening” of Thomas Gordon’s Parent Effectiveness Training, and Faber & Mazlish’s How To Talk So Kids Will Listen, How To Listen So Kids Will Talk.

Eugene Gendlin, a student of Rogers, discovered a further essential thing about human beings: they could only change, through therapy or through life experiences, if they were able to check with and refer to their present bodily “feel” of living in situations. He called this self- checking “Focusing” and developed self-help and therapeutic techniques for teaching people this self-healing capacity (Focusing, Bantam, 1981).

“Child-centered” or “positive” parenting applies Listening and Focusing skills to raising children such that they do not lose the capacity for self-checking — for articulating and being guided by their own unique vision and for taking responsibility for their own behavior. A three-prong approach is necessary: listening to your child, listening to your partner, and listening to your own Inner Child. Read more about Inner/Outer Parenting

See our Interest Area: Positive Parenting

Download Dr. McGuire’s article, “Don’t Fight ‘Em, Join ‘Em: Community-Wide Intervention for ADHD, School Failure, and Juvenile Delinquency” .

Spend some fun time taking some of the Personality Tests and discovering your “differing gifts,” your Temperaments, your varying Multiple Intelligences, your Shadow Side in the Enneagram.

Learn more about Intuitive Focusing and Focused Listening and Experiential Focusing Therapy at Creative Edge Focusing’s website, filled with free downloads on creativity, spirituality, collaborative thinking, parenting, innovation in business, and many other aspects of application of Focusing and Listening skills at home, at work, in your community, and globally.

Download our Instant “Ahah!”s Mini-Manual (”Ajas” Instantaneos en espanol) for ten exercises bringing Listening and Focusing into your everyday life starting today.

Download our complete Intuitive Focusing Instructions to start practicing Relaxation, Getting a Felt Sense, and Intuitive Focusing today!

See actual demonstrations of Listening/Focusing in our Self-Help package, a manual in English or Spanish, four CDs of Focusing Instructions, and a DVD with four demonstrations of actual listening/focusing sessions — everything you need to start your own Listening/Focusing Partnership or Support Group or to incorporate these basic self-help skills into existing support groups.

In the side bar at Creative Edge Focusing, subscribe to our free e-newsletter for weekly reminders to practice Relaxation and Focusing exercises and join our free yahoo group, Creative Edge Practice, for ongoing demonstrations, practice, and support.

Find classes/workshops/phone coaching in our Listings section or Coaching/Classes/Consulting with Dr. McGuire

Dr. Kathy McGuire, Director

Creative Edge Focusing (TM)

The site of new insights and creative solutions is at the edge of what is already known. This edge, The Creative Edge, holds implicit within it all past and future knowing about the problem, more than could ever be put into words in a linear way

Interest Area: Conscious Relationships

By , December 13, 2007 3:05 pm

The Way of Relationship

Intimate relationships can be seen as a spiritual path, The Way of Relationship. Relationships can be a self-therapy. Relationships will point up your “blind spots” or “shadow sides” more effectively (or shall I say more quickly, anyway!) than psychotherapy.

The Way of Relationship can be practiced between lovers. The experiences of empathy which arise during the exchange of Listening/Focusing turns lead to increased emotional and physical intimacy.

The Way of Relationship can also be practiced between friends or in a spiritual or other community. The experiences of empathy, of individual uniqueness as well as common humanity common in Listening/Focusing Exchanges, can be a spiritual experience of the love called Agape, or Buber’s “I-Thou” vs. “I-It” relationship.

Harville Hendrix’ book, Getting The Love You Want, was an early one stating that it’s okay for your relationship to be “therapy.” We are attracted to people who have the capacity to heal us in some way, to move us on our journey toward wholeness.  Hendrix calls it The Imago, a kind of template of the kind of person needed for your healing. Ideally, you will find a person enough like your parent to offer the experiences needed healing but also capable of going through this healing journey with you . At , you will find more books and training programs connecting you to a network of people, through Imago Relationships International, who are committed to conscious relationship.

Gay and Kathleen Hendricks’ book, Conscious Loving: The Journey To Co-Commitment, namesthe bedrock of good relationship as complete, absolute, and utter honesty at all times. This book and their many other books and workshops  through the Hendricks Institute, , give many concrete techniques and practices for conscious relationship.

Although there are many wonderful, established programs for Conscious Relationship such as the two above, Intuitive Focusing, as aided by Focused Listening, is the missing link in almost every program, the one thing that is usually not taught but makes all the difference in terms of whether people actually succeed in the programs or not.

Intuitive Focusing and Focused Listening, used in Focusing Partnerships and Interpersonal Focusing, are the bedrock self-help skills which provide a way through. They help you to stick with it when buttons get pushed. They tell you how to mine the treasure in “confrontations.”  These are really confrontations with your own shadow side– the parts of yourself you can’t see – the positive aspects you devalue as well as negative aspects you do not want to accept.

The goal for everyone is “wholeness,” the integration of positive and negative shadow aspects, and we choose friends and partners who will push us toward wholeness.

Read more about Conscious Relationship, including the First Ten Steps to bring Listening/Focusing into your relationships.

Order our Self-Help Package and join our Creative Edge Practice E-Group for hands-on demonstrations and practice of Listening and Focusing self-help skills.

Subscribe to our Instant “Ahah”s E-Newsletter and immediately download our Instant “Ahah!”s Mini-Manual (Ajas Instantaneos en espanol), ten self-help practices to add to your life at home and work.

Explore using Interpersonal Focusing sessions by phone with Dr. McGuire to practice listening/focusing in sorting through relationship difficulties.

Find links to free articles, personality tests, multi-media Self-Help training, Classes and workshops

Dr. Kathy McGuire, Director

Creative Edge Focusing (TM)

The site of new insights and creative solutions is at the edge of what is already known. This edge, The Creative Edge, holds implicit within it all past and future knowing about the problem, more than could ever be put into words in a linear way 


By , November 16, 2007 2:37 pm

Collaborative Decision Making: Quick, efficient meetings

Coordinated Collaboration: The Best of Consensus and Hierarchy 

Here are some Task-Roles  and Impasse Resolution Procedures , for use when a group has a limited time to make decisions. This model can also be used, as Coordinated Collaboration, as a way of gathering information and input, in work groups where there is a boss, a Project Manager, or a Coordinator who will make the final decisions.

As with all the Applied Methods of Creative Edge Focusing ™, the procedures create quiet, protected moments where participants can pay attention to the “intuitive feel,” The Creative Edge, and create innovative ideas and solutions.

The tasks can be rotated in a “shared leadership” model, where appropriate, each person on the team learning the various skills. Or, for instance, on the Board of a Corporation or Non-Profit Organization, the formal Chairperson might serve as the agenda keeper more regularly.

Shared Leadership Tasks

The group appoints or gets volunteers for the following tasks: Read the full instructions here

Read all about Creative Edge Organizations

Download PDF article “Collaborative Edge Decision Making” or Metodode Tomade Decisiones del Border de Colaboracion

Dr. Kathy McGuire

Creative Edge Focusing (TM)

The Creative Edge Pyramid

By , November 12, 2007 6:02 pm

Two Core Skills Applied In Seven Methods

Creative Edge Focusing ™ is unique in that it solves problems at every level, from individual to organizational, and at home as well as at work.

The  two Core Skills, Intuitive Focusing and Focused Listening , central to the PRISMS/S Problem Solving Process , are integrated into seven Applied Methods called The Creative Edge Pyramid :

Focusing Alone for Personal Growth
Focusing Partnership for Ongoing Creativity
Interpersonal Focusing for Conflict Resolution
Focusing Group/Team for Innovative Problem Solving
Collaborative Edge Decision Making for Win/Win  Meetings
Focusing Community To Facilitate Diversity and Mutual Support
Creative Edge Organization To Motivate People For Collaborative Action

Each method is free-standing, and can be learned independently, but, together, they create innovative organizations.

From Individuals To Organizations

The methods start with personal use of Intuitive Focusing and build to the integration of Intuitive Focusing and Focused Listening into interpersonal, group/team, community, and organizational interaction:

Read all about the seven applications in The Creative Edge Pyramid and find Case Studies of each application.

 Dr. Kathy McGuire, Director

Creative Edge Focusing (TM)


By , November 9, 2007 11:41 am

ESCUCHA PASIVA:   SOLAMENTE MANTENERSE EN SILENCIO, ¡NO INTERRUMPIR!     Esto va a ser extremadamente básico…y tal vez ¡extremadamente difícil!!!  Todo lo que Ud. va a hacer es intercambiar turnos de escucha pasiva con otras personas en lugar de discutir.  Estos turnos de escucha tienen que ser iguales y controlados por reloj.

     Puede resultar también, una intervención extremadamente poderosa y exitosa que Ud. puede hacer en sus relaciones con las personas, así que, inténtelo por favor.

     Mediante los Ajás Instantáneos del Mini Manual Gratis, nuestro paquete de Autoayuda o Consultas o Entrenamiento Telefónico, Ud. aprenderá otras destrezas poderosas de Escucha Focalizada que van más allá  de la escucha pasiva. Pero, por ahora, Ud. solamente va a practicar la escucha pasiva – estar en silencio, escuchando, sin interrumpir.  Intente imaginar ¡cómo sería este  mundo si tan sólo todos supieran esta simple destreza  de autoayuda!!!

Acuerdo sobre una Señal Durante un Momento de Paz

     Puede ser de gran ayuda el tener un acuerdo previo con la otra persona  para permitir intentar este proceso.  Invite a sus personas significativas a leer con Ud. estas instrucciones  cuando no haya una batalla de por medio – en un momento de paz, sin conflictos y vea si logran ponerse de  acuerdo para intentarlo.

     Seguidamente Ud. necesita estar de acuerdo con una señal que usarán cuando las papas quemen, cuando es el momento de intentar este procedimiento – alguna palabra, acción o simple gesto que uno puede  usar para detener la discusión y comenzar el nuevo proceso acordado.

     Así que Uds. dos necesitan estar de acuerdo en una palabra, gesto o  acción que será capaz de interrumpir la discusión y traer la atención de Uds – como “¡Turnos!”, ó “¡Sillas!”,  “¡Papas Fritas!” o cualquier otra cosa ridícula o algo que pueda interrumpir la intensa energía y recordar a ambos el acuerdo de intentar un TURNO DE ESCUCHA PASIVA

Marque el Tiempo y Tome Asiento

     Aquí tenemos todo lo que Ud. necesita hacer-  Consígase  un cronómetro o un reloj para tenerlo a la mano y póngalo para marcar cinco minutos.

     Tomen asiento en sillas o en el suelo, de frente, el uno al otro, pero a una distancia segura, cómoda. Comiencen entonces turnos ininterrumpidos, primero una persona habla sin interrupción hasta que se venza el tiempo; programe el cronómetro otra vez y cambien de lugar para que la otra persona hable sin interrupciones.


Grite a una Pared en Blanco

     Si inicialmente hay mucha ira, puede ayudar el que cada persona vire hacia una pared en blanco y le grite, en lugar de hacerlo a la otra persona….Es mucho más fácil escuchar el sentido de la ira de una persona cuando esta no está siendo dirigida exactamente a Ud. paralizándolo.

     Mientras cada persona continúa tomando turnos, la bravata inicial seguirá su curso, y una parte más vulnerable, más creativa, más flexible aparecerá. Comenzarán a aparecer posibilidades y soluciones nuevas y creativas y hasta sentimientos cálidos hacia la otra persona.

Siga así

      Sigan intercambiando turnos iguales, controlados por reloj hasta que lleguen a algún lugar.  ¡Y lo harán!!!  Al escuchar simplemente lo que la otra persona tiene que decir, en lugar de discutir, Ud. comenzará a comprender nuevas razones para el comportamiento o la posición de la otra persona…y esto sucederá en ambas direcciones.

      Y el hablar simplemente, sin ser discutido o “corregido” le permite estar por encima de su reacción inicial y ver los significados más profundos de su respuesta al otro.

      Una clave: debajo de toda furia, casi siempre hay una herida muy vulnerable, hasta lágrimas -cuando éstas salen, es muy fácil amar a la  otra persona.  Debajo de una víctima indefensa-con lágrimas, a menudo hay furia.  Eso también, puede hacer que el comportamiento de la otra persona sea más comprensible

Precaución: ¿Necesita Ayuda Profesional?

     Precaución: Si ninguno de Uds. dos está de acuerdo en dejar de discutir y tomar TURNOS DE ESCUCHA PASIVA iguales como describimos anteriormente, entonces puede haber un problema más serio que necesita ser dirigido a un profesional ya sea entrenador o consejero.  Las personas no pueden permanecer iguales todo el tiempo, por lo tanto, puede  haber situaciones en las que se debe utilizar ayuda profesional. La Dra. McGuire le puede indicar como proceder.

Pero, nuevamente, imagínese  cómo sería el mundo si todos supieran esta simple destreza de “educación humana” y lo usara tan  automáticamente como el leer y escribir para neutralizar molestas situaciones donde la ira está presente.

Estos materiales son ofrecidos solamente como destrezas de autoayuda.  Al proveerlas, la Dra. McGuire no está comprometida en rendir servicios psicológicos, financieros, legales u otros.  Si se necesita la asistencia o consejo de un experto, deben buscarse los servicios de un profesional competente.

Translation kindly provided by Agnes Rodriguez, Certified Focusing Professional, who offers listening/focusing training for a reasonable cost in English and Spanish. Use the Contact form at to find Agnes’ email address. (Any mistakes in transcribing translation above are mine! Kathy)

Find more Spanish translations at

Download the entire Ajas Instantaneous Mini-Manual at

Dr. Kathy McGuire

Creative Edge Focusing (TM)


By , November 8, 2007 4:27 pm

Please download the exercise from the sidebar at Creative Edge Focusing right now so you can read through. Consider whether, if everyone learned this simple structure for stopping arguments from birth, could we change the world? Here is how it begins:

“Passive Listening: Just Being Quiet, Not Interrupting!


     This is going to be extremely basic. And, maybe, extremely difficult!! All you are going to do is exchange equal, timed, passive listening turns with the other person, instead of arguing. Passive listening means you don’t say a thing, just let the other person speak without interruption.



     You are just going to practice Passive Listening – being quiet, listening, not interrupting. Try to imagine what the whole world could be like if everyone knew just this one, simple self-help skill!”


Stop for a moment to read the rest of the exercise from the download at

The Basic Procedure

Here are the subheadings from the exercise which lay out the basic steps of this very simple procedure:

Agree on a signal during a peaceful time

Set a timer and take a seat

Use the timer to keep turns exactly even

Yell at a blank wall, if needed

Just keep going

Caution: Professional help needed?

Online support for conflict resolution


And those are the basics of this very simple procedure, which can be taught to anyone in five minutes.


Is It Really That Easy?


Probably not. No, it will not be 100% effective. However, to be a “statistically significant” help, it would only have to work 60% of the time. And, after thirty years experience with it, that seems extremely likely.


And, I have not found anything else, short of professional counseling or mediation (and often, even then, I think this more powerful), which has a chance to become such a widespread “cure” for conflict.


Why does it work?


When people can speak without being interrupted, and without fear of interruption, they automatically become able to speak from their “intuitive feel” of the issue or situation, The Creative Edge, not the already-known logical arguments that cycle around and around without changing. It is from The Creative Edge, this “intuitive knowing” of the whole situation, that new ideas and action steps can arise.


And, when people share from The Creative Edge, and listen to each other, they become vulnerable, authentic, honest. They say what they really want and need. They become “lovable” and move the other person to compassion and a wish to find a solution. So, even “passive listening” creates the capacity for love and understanding.


Example: Two People Arguing In A Store


Two people are arguing loudly in a store, screaming back and forth at each other. Their child is standing nearby, forgotten in their fury. Let’s imagine, in our new world where everyone, and I mean everyone, knows about taking passive listening turns for conflict resolution – just like everyone knows about reading and writing, or standing in line, or how to use an implement for eating.


So, a sales person or other staff of the store, or simply a bystander, another citizen, can simply say, “Oh, let me help you use Passive Listening Turns.” Mind you, this has become a cultural norm, just like driving on the right or left side of the street. Maybe there are even special rooms in public places where people can retreat for Passive Listening Turns. Maybe there are even specially trained mediators around, like there might be police or traffic cops.


So, because it is a norm they have been brought up with since childhood, the arguing people stop in their tracks and say, “Oh. Thanks. We had forgotten ourselves. And take their seats in the “safe place” set aside for such conflict processing (like everywhere there are bathrooms, baby changing tables, benches to rest, bus kiosks, first aid stations). And set the timer kept available.


So, they flip a coin to see who goes first, five minute or ten minute equal turns.


She starts. She is furious, not looking at him, sighing, turning from side to side, would really like to be still engaged in that furious tangle of yelling back and forth. She decides she needs to “yell at the wall” for a while, let some steam off before she can get any deeper into what is going on (but, remember, this kind of conflict processing is a “habit” in the culture, practiced since childhood, so she knows how to do it, what to expect, what to look for inside, eventually, the “hook” between them)


So, she yells at the wall for about three minutes, using swear words, saying all the worst she thinks about him and his behavior: “You selfish b______. I work so hard and you do nothing. I’m not letting you spend my money on that s____. I am furious. I am so tired of this and of you”, etc.


But, without response, pretty soon this energy runs out, runs down, and she begins to cry: “I’m just so tired. I’m so tired of our never getting ahead. I’m worried that your work is slowing down. I just can’t do it any more, carry all these burdens.” Her five minutes (or ten, whatever they negotiated) is up.


His turn begins (he is not so mad any more, having heard her words, seen her tears, seen her tiredness instead of just her anger): “I can’t go without something special. I just need to spend $10 once and a while on something that is just for fun. I can’t stand the drudgery, everything always the same. I wanted these sports cards because, for a few minutes, I could be happy looking at them—-I’m scared about my job, about the work slowing down — I don’t like it that you are making more money than me. I don’t like it that you treat me like a little boy getting an allowance— it makes me furious and ashamed.”


Not a total solution yet, but a “softening” on each side. It may take more turns. It may take more sessions. It may take professional help at some point. But, in this moment, the “horns locked” energy between them has been broken. Hopefully, they now have some “free emotional space” to care for their child, to not let the rage wash over there as well.


As long as they are not allowed (and have been trained from childhood how not to allow themselves) to get physically violent, or to shout back and forth, the angry assault will lose its fuel, and something new, a more Creative Edge, will arise in each of them, a more compassionate “touching,” more sympathy for each other. More willingness to look for solutions.


Please try out the protocol with your significant others this week. When there is not an argument happening,  come to mutually understand the rules, find a safe spot, get a timer, and establish a “signal,” like “popcorn” that anyone (including your children) to remind you that a bad pattern of “assault” or “argument” is starting, and it is time to try Passive Listening Turns. Then, you can begin to be prepared when an actual argument arises.

Please add your comments below. Do you think this would work? Have you tried it with your partner, child, friend, co-worker? Do you think “passive listening turns” could save the world?

See also Active Listening: Short-circuit Confrontations at

Focused Listening Instructions at

Positive Parenting: Listening To Yourself, Listening To Your Partner, Listening To Your Child at

Further training through the Self-Help Package at

or Classes/Workshops Internationally at

Dr. Kathy McGuire, Director

Creative Edge Focusing (TM)


By , October 28, 2007 2:42 pm


Corte por lo Sano Confrontaciones Molestas


Alguien viene a Ud. furioso, completamente fuera de sus casillas, aparentemente sin haber sido provocado.  Ud. está sorprendido y desea devolver la agresión.

En lugar de ello, Ud. puede neutralizar la furia de la otra persona simplemente respondiéndole de esta manera: (Escucha Activa)

  • – ¡Caray!! Algo te está perturbando realmente…”
  • – “¡Dices que estás completamente furiosa porque me olvidé aparecerme para el almuerzo!”
  • – “Ud. está molesto porque no está recibiendo el servicio que esperaba”
  • – “Ud. está muy molesto porque tuvo que pasar por otras oficinas antes de llegar a encontrarme”
  • – “Le molesta sobremanera el tener que pasar por todas esas respuestas telefónicas mecánicas, antes de poder hablar con un ser humano”

Sí; este es el comportamiento que yo desearía que todos los representantes del servicio al cliente tuvieran para que cuando yo les llame furiosa, me respondan simplemente: “Siento mucho que esté tan perturbada” , “Dígame un poco más acerca de lo que le está molestando para poder ayudarla”, en lugar de adoptar el rígido: “Sólo estoy siguiendo las reglas de la compañía!”, o “Nunca cometemos errores!” ó, “Realmente no hay nada que pueda hacer por Ud.!”; actitud que me pone cada vez más furiosa!

DESVIE Y NEUTRALICE la ira respondiendo simplemente con empatía:

“Mire, me doy cuenta lo difícil que es esto para Ud”, “Realmente,  estoy escuchando lo frustrante que esto debe haber sido para Ud.”


En oposición a la Escucha Pasiva donde Ud. simplemente ofrece su atención silenciosa al otro, diciendo mayormente: “Hmm”, ó, “Oh!”, ó “Já!”, etc., en la Escucha Activa, Ud. pone de lado todas sus típicas respuestas  (consejo, argumento, opiniones, solución de problemas, juicios) y simplemente intenta decir de vuelta lo que la otra persona está diciendo con un énfasis en el tono emocional si puede captar alguno.

Ejemplo Uno: Cliente

Cliente:  Me han colgado varias veces y después de sortear 16 mensajes telefónicos, tuve que comenzar de nuevo.  ¡Ya estoy en ese plan 10 minutos!

Representante del Servicio al Cliente: “¡Oh. Lo siento mucho!”  ¡Ud. ha pasado 10 minutos frustrado y yo soy la primera persona con quien logra hablar!”

Cliente: ¡¿Por qué no hay una manera sencilla de hablar con un ser humano?!!  ¡Odio esos mensajes telefónicos!!

Servicio al Cliente: “¡Es muy frustrante para Ud.  tener que esperar y sobre todo la confusión por todos lados!”

Cliente: “¡Ud. tiene razón!”

¡Bueno, vamos al asunto!: Este es el problema: Cambié mi dirección postal para los cobros y las facturas todavía están llegando a la dirección equivocada.  Sigo recibiendo un recargo por los pagos atrasados.

Servicio al Cliente: “Bueno, ¡déjeme echarle un vistazo a su cuenta ahora mismo para ver qué podemos hacer!”

 Ejemplo Dos: Esposa

Esposa: ¿Cómo pudiste olvidarte que teníamos un compromiso para comer con los Gonzáles a las 6 p.m.?

Esposo: ¡Caray!  ¡Estás bien enfadada!  Debo haberme confundido en algún momento.  ¿Dices que olvidé el compromiso con los Gonzáles?

Esposa: ¡Sí, tonto! Eran pasadas las seis y ¡estuve tratando de ubicarte con el celular! ¡Qué humillante!, ¿Dónde estabas?

Esposo: “Así que estuviste tratando de ubicarme desde las seis y tuviste vergüenza de tener que pedir disculpas a los Gonzáles!”  Te preguntabas ¡dónde me habría metido!

Esposa: “¡¿Por qué no contestabas tu celular?!!!”  “¡Para eso son!…para Emergencias como esta!”

Esposo: “¡Entonces para ti fue una Emergencia y no había como ubicarme!  “Te preguntabas porqué no contestaba y dónde me había metido”.

Esposa: “¡Sí!; ¡exactamente es eso lo que pasó!”  “¿Dónde estabas?”

Esposo: “Bueno, ¡lo siento mucho!”  Vamos a ver qué fue lo que pasó.  Me quedé retenido por una reunión de Emergencia con mi jefe y no pude contestar el celular, ¡se hubiera puesto aún más molesto conmigo!  Creo que estaba tan contrariado con este enfrentamiento que se me olvidó completamente lo de los Gonzáles…Debí haber  tenido anotada la cena en mi Palm, pero creo que ni siquiera escuché el mensaje.  Estuve manejando, pensando qué hacer acerca de mi trabajo. ¿Qué puedo hacer para resolver el problema con los Gonzáles?  ¿Quieres que los llame para que nos reunamos otro día?

Esposa: “¡Oh!, ¡no importa!”, “¡Ya pasó!”

  ¿Por qué no me dices qué fue lo que pasó en el trabajo mientras busco algo que podamos comer…?”

Ejemplo Tres: Hijo

Hijo: “¡Odio la escuela!  ¡No voy a regresar nunca más!  ¡Las maestras son todas unas tontas!!!

Madre: ¡Caray! ¡Parece que algo te está perturbando mucho hoy día!” Tu maestra dijo algo tonto que te molestó…”

Hijo: “¡No!,” “¡No me molestó a mí!”!  ¡”No me voy a molestar con tontas como esa!”.  ” ¡No me importe lo que piense!” “¡Simplemente no voy más!”

Madre: “¡Así que no te molestó!”  No te van a molestar tontas como esa.  Ni siquiera te importa lo que piense.  Y ahora, tu dices que no vas a volver nunca más.”

Hijo: (Lágrimas de dolor) “Ella dijo que nunca seré escritor…que ni siquiera sé puntuación (llorando)”

Madre:”Así que tu maestra te dijo: “Nunca vas a ser escritor…”, “ni siquiera sabes puntuación…” y eso te está doliendo realmente!” “¡El escribir es muy importante para ti!”

Hijo: (más lágrimas) “¡Para escribir se necesita algo más que puntuación!”  “Lo que estoy diciendo es mucho más importante… ¡estoy poniendo mi corazón en ello!”

Madre: “Así que para ti, el escribir no es acerca de puntuación, sino acerca de lo que estás diciendo, que tú realmente puedes poner tu corazón en ello.  ¡Eso es lo que es importante!”

Hijo: ¡Sí! (menos lágrimas), ¡eso es lo que me importa a mí!  La próxima vez, ¿me puedes ayudar con la puntuación para que ella no se burle de mí?

Créalo o no, esta dispersión de la ira, hacia el dolor,  sucederá generalmente.  Y ¿qué puede perder Ud. si lo intenta?  En estas situaciones, no hay realmente ninguna otra forma milagrosa para enfrentarlas.

La Escucha Focalizada, Destreza Básica de PRISMAS/S ES MUCHO MáS QUE solamente REFLEJAR.  En el Instituto de Focusing, o a través del manual, CD y DVD o su Paquete de Auto-Ayuda, Ud. aprenderá muchos matices:

Cómo “pedir más” acerca de palabras que resaltan como si tuvieran luces de neón.

Cómo usar Invitaciones al Focusing para ayudar al que habla a sentarse en silencio y “sentir adentro” del “sentimiento total” facilitando el Cambio del Paradigma, y

Cómo, a veces, Ud. puede ofrecer su propio Compartir Personal (consejo, información, experiencias similares propias) siempre que regrese a la Escucha Activa, reflejando el impacto de sus palabras en la otra persona.

Sin embargo, la simple Escucha Activa, el decir de vuelta las palabras del otro,  parece ser siempre lo más importante -lo único, simple y poderoso que Ud. puede hacer para aumentar la comunicación con la otra persona, mientras que, al mismo tiempo, le ayuda a encontrar sus propias soluciones a los problemas.

Translation by Agnes Rodriguez, Certified Focusing Professional and Creative Edge Focusing Associate. Agnes offers inexpensive phone sessions of Active (empathic listening) so you can try it out and learn how to do it. Go to  and look at bottom for email address to contact Agnes.

Dr. Kathy McGuire

Creative Edge Focusing (TM)


By , October 26, 2007 6:21 pm

 Conceptos Básicos de Focusing de Borde Creativo para Padres que Crían de Manera Positiva. 

  • ·        Para criar niños en el mundo de hoy, los padres deben ser “mentores” de sus hijos, para que sean independientes y flexibles en la solución de sus problemas y en la toma de decisiones.  Los niños necesitan guías, mentores como el personaje Yoda en StarWars, no personas autoritarias. 
  • ·        Los niños tiene un acceso natural al “sentir intuitivo” que es básico de Focusing Intuitivo.  La guía interna conduce a la toma de decisiones de manera independiente, tener una “consciencia” y tener una vida satisfactoria la cual satisface el proyecto detallado de vida en cuanto a  talentos específicos y a  aspiraciones únicas.
  • ·        La crianza positiva ayuda a los niños a mantener y desarrollar esta “guía interna”.  Al usar la Escucha Focalizada, los padres aprenden a ayudar a los niños a encontrar su propia solución a los problemas. 
  • ·        El abuso físico, sexual y emocional son el enemigo para desarrollar este sentido interno, esta consciencia y guía para la toma independiente de decisiones. Ellos enseñan a los niños a disociarse de sus cuerpos, desde su “experiencia Sentida” o su “sentir intuitivo”.
  •  ·        Educar a los padres para que críen a sus hijos no es suficiente; los padres deben sanar su propio “Niño Interno” antes de que puedan alterar su comportamiento hacia sus hijos.  El Proceso de Solución de Problemas PRISMAS/S con su destrezas básicas Focusing Intuitivo y Escucha Focalizada son necesarios para el cambio a nivel de Paradigmas cognitivos/emocionales/esquemas de comportamiento que determinan la conducta, las emociones y el pensamiento.       El kaleidoscopio tiene que virar…
  •  ·        Los padres pueden aprender a usar Escucha Focalizada y Focusing Intuitivo en su propia relación.  La Pirámide de Borde Creativo incluye aplicaciones de PRISMAS/S en muchos niveles.  Los padres pueden ayudarse unos a otros con la curación de su Niño Interno a través de turnos de Focusing en Pareja. Pueden usar también Focusing Interpersonal para resolver conflictos entre ellos mismos en cuanto a estilos de crianza. 
  • ·        Los Grupos de Apoyo en la crianza son absolutamente necesarios.  Cuando los padres comparten con otros padres pueden tener ayuda en épocas de crisis ya sea en sus matrimonios o como padres solteros.  La esencia de los grupos de apoyo consiste en (a) Ud. no está sólo, Ud. no es el único experimentando esas cosas, (b) Todos Uds. son expertos.  Al usar sus propios recursos pueden solucionar sus problemas, pueden mover montañas.  Los Grupos de Focusing y la Comunidades de Focusing proveen auto-ayuda, modelos de consejo de pares para grupos de apoyo. 

 CUATRO APLICACIONES DE LA ESCUCHA/FOCUSING PARA PADRES QUE CRIAN:Las destrezas básicas Focusing Intuitivo y Escucha Focalizada pueden ser aplicadas a la crianza de cuatro maneras diferentes, dos primariamente para sus hijos, y dos para Uds. como padres.  Le llamo a esto “Crianza Interna/Externa…” Lea más acerca de las destrezas arriba mencionadas y baje artículos a su computadora como: “Padres como Espejos: Previniendo el Narcisismo”. “Poniendo Límites Mientras se Permiten Elecciones” “Crianza Positiva: Escucharse a Sí Mismo, Escuchar a su Pareja, Escuchar a su Hijo” En: Creative Edge Focusing (Focusing de Borde Creativo)Área de Interés (Positive Parentering) Crianza Positiva http/: you/3a1d.php 

  • Otros sitios web interesantes: 

Jane Nelson (autora de Disciplina Positiva, mi libro favorito sobre crianza) 

Programa de Entrenamiento Padre a Padre en CHADD (organismo nacional para Niños y Padres con Desorden de Déficit Atencional) 

Recursos y

Entrenamiento del programa de crianza positiva   

DRa. Kathy McGuire, Directora


  • TraducciónAgnes Rodríguez. 


By , October 26, 2007 3:37 pm

The Enneagram: Looking At Your Shadow Side 

While the Myers-Briggs Type Indicator (see description and tests at )stresses the positive, our “differing gifts,” The Enneagram helps us to take a brave look at our shadow side, our personal demon, and the motivations driving us.

I find it interesting that, even if someone’s MBTI is exactly the same as mine, the person can seem to be very different from me in how they behave. Especially if I am getting into conflict with the person, I often try to figure out their Enneagram as well to see if that sheds light on the situation.

There are nine basic personality types, refined by degree of interaction with the other types.  They are The Reformer, The Helper, The Motivator, The Artist, The Thinker, The Loyalist, The Generalist, The Leader, and The Peacemaker. However, complexities involve leaning toward one”wing” or the other and passing into a different type when ideal vs. under stress, etc.

Riso’s book, Discover Your Personality Type: The New Enneagram Questionnaire (Houghton Mifflin, 1995) provides a simple description and test for exploring your Enneagram profile. However, Helen Palmer’s work with the Enneagram can lead to somewhat different results. Again, try several tests and see what you learn:

More Personality Tests and a philosophy for conflict resolution through understanding Individual Differences at

Dr. Kathy McGuire


Creative Edge Focusing (TM)

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