Posts tagged: core skills

ESCUCHA PASIVA: DETENGA DISCUSIONES CON LA PAREJA, LOS HIJOS O COMPAÑEROS DE TRABAJO

By , November 9, 2007 11:41 am

ESCUCHA PASIVA:   SOLAMENTE MANTENERSE EN SILENCIO, ¡NO INTERRUMPIR!     Esto va a ser extremadamente básico…y tal vez ¡extremadamente difícil!!!  Todo lo que Ud. va a hacer es intercambiar turnos de escucha pasiva con otras personas en lugar de discutir.  Estos turnos de escucha tienen que ser iguales y controlados por reloj.

     Puede resultar también, una intervención extremadamente poderosa y exitosa que Ud. puede hacer en sus relaciones con las personas, así que, inténtelo por favor.

     Mediante los Ajás Instantáneos del Mini Manual Gratis, nuestro paquete de Autoayuda o Consultas o Entrenamiento Telefónico, Ud. aprenderá otras destrezas poderosas de Escucha Focalizada que van más allá  de la escucha pasiva. Pero, por ahora, Ud. solamente va a practicar la escucha pasiva – estar en silencio, escuchando, sin interrumpir.  Intente imaginar ¡cómo sería este  mundo si tan sólo todos supieran esta simple destreza  de autoayuda!!!

Acuerdo sobre una Señal Durante un Momento de Paz

     Puede ser de gran ayuda el tener un acuerdo previo con la otra persona  para permitir intentar este proceso.  Invite a sus personas significativas a leer con Ud. estas instrucciones  cuando no haya una batalla de por medio – en un momento de paz, sin conflictos y vea si logran ponerse de  acuerdo para intentarlo.

     Seguidamente Ud. necesita estar de acuerdo con una señal que usarán cuando las papas quemen, cuando es el momento de intentar este procedimiento – alguna palabra, acción o simple gesto que uno puede  usar para detener la discusión y comenzar el nuevo proceso acordado.

     Así que Uds. dos necesitan estar de acuerdo en una palabra, gesto o  acción que será capaz de interrumpir la discusión y traer la atención de Uds – como “¡Turnos!”, ó “¡Sillas!”,  “¡Papas Fritas!” o cualquier otra cosa ridícula o algo que pueda interrumpir la intensa energía y recordar a ambos el acuerdo de intentar un TURNO DE ESCUCHA PASIVA

Marque el Tiempo y Tome Asiento

     Aquí tenemos todo lo que Ud. necesita hacer-  Consígase  un cronómetro o un reloj para tenerlo a la mano y póngalo para marcar cinco minutos.

     Tomen asiento en sillas o en el suelo, de frente, el uno al otro, pero a una distancia segura, cómoda. Comiencen entonces turnos ininterrumpidos, primero una persona habla sin interrupción hasta que se venza el tiempo; programe el cronómetro otra vez y cambien de lugar para que la otra persona hable sin interrupciones.

           USE EL CRONOMETRO PARA MANTENER LOS TIEMPOS EXACTAMENTE IGUALES.  NO SE PERMITE CONTACTO FISICO

Grite a una Pared en Blanco

     Si inicialmente hay mucha ira, puede ayudar el que cada persona vire hacia una pared en blanco y le grite, en lugar de hacerlo a la otra persona….Es mucho más fácil escuchar el sentido de la ira de una persona cuando esta no está siendo dirigida exactamente a Ud. paralizándolo.

     Mientras cada persona continúa tomando turnos, la bravata inicial seguirá su curso, y una parte más vulnerable, más creativa, más flexible aparecerá. Comenzarán a aparecer posibilidades y soluciones nuevas y creativas y hasta sentimientos cálidos hacia la otra persona.

Siga así

      Sigan intercambiando turnos iguales, controlados por reloj hasta que lleguen a algún lugar.  ¡Y lo harán!!!  Al escuchar simplemente lo que la otra persona tiene que decir, en lugar de discutir, Ud. comenzará a comprender nuevas razones para el comportamiento o la posición de la otra persona…y esto sucederá en ambas direcciones.

      Y el hablar simplemente, sin ser discutido o “corregido” le permite estar por encima de su reacción inicial y ver los significados más profundos de su respuesta al otro.

      Una clave: debajo de toda furia, casi siempre hay una herida muy vulnerable, hasta lágrimas -cuando éstas salen, es muy fácil amar a la  otra persona.  Debajo de una víctima indefensa-con lágrimas, a menudo hay furia.  Eso también, puede hacer que el comportamiento de la otra persona sea más comprensible

Precaución: ¿Necesita Ayuda Profesional?

     Precaución: Si ninguno de Uds. dos está de acuerdo en dejar de discutir y tomar TURNOS DE ESCUCHA PASIVA iguales como describimos anteriormente, entonces puede haber un problema más serio que necesita ser dirigido a un profesional ya sea entrenador o consejero.  Las personas no pueden permanecer iguales todo el tiempo, por lo tanto, puede  haber situaciones en las que se debe utilizar ayuda profesional. La Dra. McGuire le puede indicar como proceder.

Pero, nuevamente, imagínese  cómo sería el mundo si todos supieran esta simple destreza de “educación humana” y lo usara tan  automáticamente como el leer y escribir para neutralizar molestas situaciones donde la ira está presente.

Estos materiales son ofrecidos solamente como destrezas de autoayuda.  Al proveerlas, la Dra. McGuire no está comprometida en rendir servicios psicológicos, financieros, legales u otros.  Si se necesita la asistencia o consejo de un experto, deben buscarse los servicios de un profesional competente.

Translation kindly provided by Agnes Rodriguez, Certified Focusing Professional, who offers listening/focusing training for a reasonable cost in English and Spanish. Use the Contact form at http://www.cefocusing.com/contact.php to find Agnes’ email address. (Any mistakes in transcribing translation above are mine! Kathy)

Find more Spanish translations at http://www.cefocusing.com/freedownloads/index.php

Download the entire Ajas Instantaneous Mini-Manual at http://www.cefocusing.com/pdf/Mini_Manual_Ajas_Instantaneos.pdf

Dr. Kathy McGuire

Creative Edge Focusing (TM)

www.cefocusing.com

PASSIVE LISTENING: STOP ARGUMENTS and SAVE THE WORLD?

By , November 8, 2007 4:27 pm

Please download the exercise from the sidebar at Creative Edge Focusing right now so you can read through. Consider whether, if everyone learned this simple structure for stopping arguments from birth, could we change the world? Here is how it begins:

“Passive Listening: Just Being Quiet, Not Interrupting!

 

     This is going to be extremely basic. And, maybe, extremely difficult!! All you are going to do is exchange equal, timed, passive listening turns with the other person, instead of arguing. Passive listening means you don’t say a thing, just let the other person speak without interruption.

 

 

     You are just going to practice Passive Listening – being quiet, listening, not interrupting. Try to imagine what the whole world could be like if everyone knew just this one, simple self-help skill!”

 

Stop for a moment to read the rest of the exercise from the download at http://www.cefocusing.com/freeresources/2a1c.php

The Basic Procedure

Here are the subheadings from the exercise which lay out the basic steps of this very simple procedure:

Agree on a signal during a peaceful time

Set a timer and take a seat

Use the timer to keep turns exactly even

Yell at a blank wall, if needed

Just keep going

Caution: Professional help needed?

Online support for conflict resolution

 

And those are the basics of this very simple procedure, which can be taught to anyone in five minutes.

 

Is It Really That Easy?

 

Probably not. No, it will not be 100% effective. However, to be a “statistically significant” help, it would only have to work 60% of the time. And, after thirty years experience with it, that seems extremely likely.

 

And, I have not found anything else, short of professional counseling or mediation (and often, even then, I think this more powerful), which has a chance to become such a widespread “cure” for conflict.

 

Why does it work?

 

When people can speak without being interrupted, and without fear of interruption, they automatically become able to speak from their “intuitive feel” of the issue or situation, The Creative Edge, not the already-known logical arguments that cycle around and around without changing. It is from The Creative Edge, this “intuitive knowing” of the whole situation, that new ideas and action steps can arise.

 

And, when people share from The Creative Edge, and listen to each other, they become vulnerable, authentic, honest. They say what they really want and need. They become “lovable” and move the other person to compassion and a wish to find a solution. So, even “passive listening” creates the capacity for love and understanding.

 

Example: Two People Arguing In A Store

 

Two people are arguing loudly in a store, screaming back and forth at each other. Their child is standing nearby, forgotten in their fury. Let’s imagine, in our new world where everyone, and I mean everyone, knows about taking passive listening turns for conflict resolution – just like everyone knows about reading and writing, or standing in line, or how to use an implement for eating.

 

So, a sales person or other staff of the store, or simply a bystander, another citizen, can simply say, “Oh, let me help you use Passive Listening Turns.” Mind you, this has become a cultural norm, just like driving on the right or left side of the street. Maybe there are even special rooms in public places where people can retreat for Passive Listening Turns. Maybe there are even specially trained mediators around, like there might be police or traffic cops.

 

So, because it is a norm they have been brought up with since childhood, the arguing people stop in their tracks and say, “Oh. Thanks. We had forgotten ourselves. And take their seats in the “safe place” set aside for such conflict processing (like everywhere there are bathrooms, baby changing tables, benches to rest, bus kiosks, first aid stations). And set the timer kept available.

 

So, they flip a coin to see who goes first, five minute or ten minute equal turns.

 

She starts. She is furious, not looking at him, sighing, turning from side to side, would really like to be still engaged in that furious tangle of yelling back and forth. She decides she needs to “yell at the wall” for a while, let some steam off before she can get any deeper into what is going on (but, remember, this kind of conflict processing is a “habit” in the culture, practiced since childhood, so she knows how to do it, what to expect, what to look for inside, eventually, the “hook” between them)

 

So, she yells at the wall for about three minutes, using swear words, saying all the worst she thinks about him and his behavior: “You selfish b______. I work so hard and you do nothing. I’m not letting you spend my money on that s____. I am furious. I am so tired of this and of you”, etc.

 

But, without response, pretty soon this energy runs out, runs down, and she begins to cry: “I’m just so tired. I’m so tired of our never getting ahead. I’m worried that your work is slowing down. I just can’t do it any more, carry all these burdens.” Her five minutes (or ten, whatever they negotiated) is up.

 

His turn begins (he is not so mad any more, having heard her words, seen her tears, seen her tiredness instead of just her anger): “I can’t go without something special. I just need to spend $10 once and a while on something that is just for fun. I can’t stand the drudgery, everything always the same. I wanted these sports cards because, for a few minutes, I could be happy looking at them—-I’m scared about my job, about the work slowing down — I don’t like it that you are making more money than me. I don’t like it that you treat me like a little boy getting an allowance— it makes me furious and ashamed.”

 

Not a total solution yet, but a “softening” on each side. It may take more turns. It may take more sessions. It may take professional help at some point. But, in this moment, the “horns locked” energy between them has been broken. Hopefully, they now have some “free emotional space” to care for their child, to not let the rage wash over there as well.

 

As long as they are not allowed (and have been trained from childhood how not to allow themselves) to get physically violent, or to shout back and forth, the angry assault will lose its fuel, and something new, a more Creative Edge, will arise in each of them, a more compassionate “touching,” more sympathy for each other. More willingness to look for solutions.

 

Please try out the protocol with your significant others this week. When there is not an argument happening,  come to mutually understand the rules, find a safe spot, get a timer, and establish a “signal,” like “popcorn” that anyone (including your children) to remind you that a bad pattern of “assault” or “argument” is starting, and it is time to try Passive Listening Turns. Then, you can begin to be prepared when an actual argument arises.

Please add your comments below. Do you think this would work? Have you tried it with your partner, child, friend, co-worker? Do you think “passive listening turns” could save the world?

See also Active Listening: Short-circuit Confrontations at http://www.cefocusing.com/freeresources/2a1b.php

Focused Listening Instructions at http://www.cefocusing.com/coreconcepts/1a2.php

Positive Parenting: Listening To Yourself, Listening To Your Partner, Listening To Your Child at http://www.cefocusing.com/isthisyou/3a1d3.php

Further training through the Self-Help Package at http://www.cefocusing.com/services/5b1.php

or Classes/Workshops Internationally at http://www.cefocusing.com/services/5b2.php

Dr. Kathy McGuire, Director

Creative Edge Focusing (TM)

www.cefocusing.com

INTEREST AREA: Building Supportive Community – Ten First Steps

By , October 31, 2007 12:38 pm

Community: Core Creative Edge Focusing ™ Concepts

  • Sharing from The Creative Edge creates feelings of empathy, a deep understanding of the validity of the other person’s unique point of view
  • Sharing from The Creative Edge also creates feelings of connection, a deep understanding that, underneath our uniqueness, we share a common humanity
  • The Focusing Partnership method creates a sense of community and shared humanity similar to the Greek concept of the love called Agape, the Christian love of The Christ Within each person, and the compassion of the Buddha for the Universal Oneness underlying everything
  • This Agape is the glue which binds us into a human community, providing the motivation for overcoming conflict at all levels in society
  • This creation of Agape, creation of love, can happen when the Focusing Partnership method is used for the purpose of building Focusing Groups/Teams  or Focusing Communities, or it can arise in Creative Edge Organizations as Focusing Groups/Teams do problem-solving toward a common goal
  • Call it “buy-in,” “commitment,” “loyalty,” “full engagement,” but an essential by-product of shared creativity and collaboration is a sense of being deeply connected to other people and working toward a common goal
  • The creation of Community has benefits for conflict resolution within interpersonal relationships but also within organizations and at the national and  international level      (See Creating At The Edge/Culture of Creativity at  http://www.cefocusing.com/coreconcepts/1a11.php for full underlying concepts of Creative Edge Focusing™ )

Building Supportive Community

The Building Supportive Community Project brings the Creative Edge Focusing ™  Model, with its two Core Skills, Intuitive Focusing and Focused Listening, and seven Applied Methods of The Creative Edge Pyramid, into existing support groups and communities, as well as starting new Focusing Communities.

Some applications are 12-Step Groups, Support Groups, Community Mental Health , Religious and Spiritual Communities,  Hospitals , Prisons , Schools , Conflict Resolution, Participatory Democracy ,  and Collaborative Work Groups and Collectives. See (PDF file) Focusing and Twelve Step by Steve Crawford , http://www.cefocusing.com/pdf/2F2p_Experiential_Focusing_Twelve_Step_Recovery_Work_Steve_Crawford.pdf and  Recovery Focusing by Suzanne Noel at  http://www.cefocusing.com/pdf/3a1bNoelRECOVERY_FOCUSING_final_2.pdf for an integration of Gendlin’s Focusing theory and the 12-Steps.

Community means a felt-experience of interconnection and mutual support as well as the capacity to work together toward a common cause. In a community everyone can belong, respected for their uniqueness or their role but working toward the common good.  For community to work, people need ways to respect and to capitalize on differences and to resolve interpersonal conflicts.

Community can be built starting with people who initially come together for mutual emotional support, as in a support group. That experience of sharing can build outward into an actual community which can organize toward a common goal, for instance, advocacy.

Or, community can be built starting with people who initially come together to accomplish a shared goal, as in a grass-roots campaign or a non-profit or for-profit organization. The good feelings created through collaboration can end up having also created feelings of mutual care and supportive community.  

Dr. McGuire’s  manual, Focusing In Community: How To Start A Listening/Focusing Support Group (in Spanish, Focusing en Comunidad: Como Empezar un Grupo de Apoyo de Escocha Y Focusing)teaches the basic skills needed.  Audio and video tapes and phone sessions and workshops enhance this learning.  The Creative Edge e-discussion/support group connects you with other people throughout the world who belong to Focusing Communities (join from the sidebar at www.cefocusing.com .

The above is excerpted from Creative Edge Focusing’s website. Continue reading about Building Supportive Community in both Support Groups and Task-Oriented Groups at http://www.cefocusing.com/isthisyou/3a1b.php

You can also read the following articles:

  • The Focusing Community at http://www.cefocusing.com/pdf/2F1gTheFocusingCommunity.pdf
  • Changes: A Peer Counseling Model for Community Mental Health at http://www.cefocusing.com/pdf/2F2qChangesPeerCounselingModelOfCommunityMentalHealthFinal.PDF
  • Listening and Focusing In Supportive Community at http://www.cefocusing.com/pdf/2F2lListeningFocusingInSupportiveCommunityFinal.PDF
  • Dr. Kathy McGuire, Director

    Creative Edge Focusing TM

    www.cefocusing.com

    COLLABORATION = CREATIVITY AND INNOVATION IN THE MARKETPLACE

    By , October 30, 2007 10:24 am

    Empowerment Organization: Motivating from the bottom up

    Motivation = Engagement : Apathy Is The Enemy!

    You are charged with finding that “one small thing” which will get every employee or volunteer or citizen fully engaged in your larger projects. No apathy allowed in a Creative Edge Organization! You want to become alert to noticing apathy, people at any level who are not caring, not involved, and then work at involvement. You want every person actively involved at The Creative Edge, the lively, creative, energized “intuitive feel” of being a living, thinking, involved  Co-Creator or Collaborator.

    Finding “One Small Thing”

    In the ongoing life of your Creative Edge community or organization, the weekly exchange of Listening/Focusing turns in Focusing Partnerships and  Focusing Groups or Teams will keep individuals involved at their own personal, unique Creative Edge. See Interest Area: Creative Edge Organization at http://www.cefocusing.com/isthisyou/3a1a.php for a full introduction to the model.  

    However, in addition, or perhaps first or independently, you can use the “One Small Thing” method to find one over-arching project that will get everyone involved.

    You want to find “One Small Thing” that every person in the community or organization can become involved in with minimal effort but maximum sense of satisfaction in contributing something to the larger mission.  If the first step of involvement is too big, too difficult, then most people won’t be willing to do it.

    So, you have to keep looking until you find something so small that everyone can do it, easily, willingly, yet so important that it will feel like a real contribution, a first step of commitment to the larger cause. Then, you can invite these involved, engaged people into further Collaborative Decision Making about the project.

    If your “One Small Thing” project is not having the desired effect, then the step is too big, requires too much motivation or commitment. If that is the case, then you need to look for a smaller step until you find the one that works.

    Example One: Achieving Corporate Buy-In

    At Old Navy (Business Week, June,19, 2006), Innovation Champion Ivy Ross, catching the MySpace-type lifestyle of today, used a facebook-style CD in an effort to bind old and new employees into one new group. Every employee filmed three minutes of “something so personal it would take years to discover it.” Ross had new and old employees hungrily viewing the CD. They quickly became bonded into one, new group, “infused…with a close tightness essential for innovation.” Ross had found the “One Small Thing.”

    Example Two: Revitalizing the PTO at a public school

    The PTO of a public school was languishing. A handful of parents wer doing all the work. A new property tax bill dramatically cut funding to the public schools, wiping out PE teachers, art, music, librarians, nurses….The parents suddenly had to raise a whole lot of money from a population of middle to low income parents.

    The small group of committed parents started selling Grocery Store Gift Certificates. The PTO could purchase the “scrip” at a 5% discount, resell it to parents to use to buy groceries, and make a 5% profit on something parents had to buy anyway. Everyone had to buy groceries!  They sold “scrip” in the front hallway before school and at school events and PTO meetings.

    Suddenly, everyone was buying “scrip” – grandparents, neighbors, as well as parents and teachers. People were coming into the school to purchase “scrip” and staying to paint walls or help with reading. The only people who were unhappy were parents who were on food stamps – they were furious that they couldn’t contribute!!!! The PTO had found the One Small Thing that allowed everyone to become involved.

    Now, parents had a “stake” in how the money would be spent. Attendance at PTO meetings grew to thirty, making decisions about how to distribute the funds, how to enlarge the “scrip” program. Teachers came to present proposals for funding.

    In the first year, the PTO raised $11,000 (at the 5% net profit, gross sales of $220,000!) to hire a part-time PE teacher who would teach the other teachers how to run PE classes. The “scrip” program spread to other public schools and, ten years later, a large banner in front of the town high school reads “Buy Grocery Scrip”.

    But, more importantly, the entire school was revitalized.  The parents had to establish a “volunteer lounge” at the school to accommodate all the volunteers!

    Hypothetical Example: Global Warming

    You are Al Gore.  You want to get every day citizens involved in the issue of Global Warming. But most people feel apathetic: “Oh, there is nothing that one person can do…it is up to governments.”

    Well, maybe it is up to governments…but non-apathetic, engaged citizens are the ones to put pressure on governments.  So, you are looking for that “one small thing.” “What is one small thing that masses of people would be willing to do and which would act as a first step toward full engagement?”

    Here’s a possibility:  Purportedly, “idling” your car greatly increases the output of pollutants. Yet, everyone, without giving it a thought, “idles” at drive-up banks, fast food take-outs, school pick ups. What about a “Stop Idling! Stop Greenhouse Gases” campaign? With bumper stickers, flyers on car windows or handed out at drive-up locations….the double-entendre “Don’t idle and don’t be idle!”……

    If you can get people, all over the world, to “Stop Idling!”, you will have them engaged in thinking about global warming every day…and primed to engage in other actions which you initiate.

    Intuitive Focusing on “What is the One Small Thing?”

    Your Turn

    So, let’s use the Intuitive Focusing skill to find the “one small thing” to engage and motivate your target audience, be it consumers, citizens, volunteers, or employees. This could be the most important decision you make, so, one small session may not be enough, but it will start you thinking about Creative Edge engagement. It will put the pot on the burner so that creative insights can arise now or later.

    You can do this first step alone, by yourself, but even more productively with the appropriate group of problem solvers, benefiting from the Creative Edge Collaborative Thinking of many people.

    However, the best way to generate ideas for the “one small thing” is to initiate a Listening/Focusing Brainstorming process with the people at the bottom! We are not going to do that here, but it is essential to the process of motivating from the bottom up.

    As a group or individually, sit down and get comfortable, preparing to spend up to  twenty minutes letting right- and left- brain problem solving interact. Add another twenty minutes for group sharing. Keep a blank pad of paper in front of each person for gathering ideas.

    In a group, have one person read the following instructions aloud to everyone else. Everyone except the reader, close your eyes, focusing inward, on The Creative Edge…or, at least, look off “into space”. You want to access right-brain, intuitive thinking before you turn to more traditional “brainstorming” methods.

    Upon hearing the instructions, pay attention, inside, looking for the “intuitive feel” of answers – not what is immediately, intellectually known, but the right-brain, intuitive, murky, vague feel of what you know that is “more than words”…..leave at least a minute of silence between each instruction….(read more and find the actual Focusing Instructions at http://www.cefocusing.com/freeresources/2a1f.php)

    Dr. Kathy McGuire

    Creative Edge Focusing (TM)

    www.cefocusing.com

    ESCUCHA ACTIVA

    By , October 28, 2007 2:42 pm

    ESCUCHA ACTIVA

    Corte por lo Sano Confrontaciones Molestas

    REFLEJE, NO REACCIONE

    Alguien viene a Ud. furioso, completamente fuera de sus casillas, aparentemente sin haber sido provocado.  Ud. está sorprendido y desea devolver la agresión.

    En lugar de ello, Ud. puede neutralizar la furia de la otra persona simplemente respondiéndole de esta manera: (Escucha Activa)

    • – ¡Caray!! Algo te está perturbando realmente…”
    • – “¡Dices que estás completamente furiosa porque me olvidé aparecerme para el almuerzo!”
    • – “Ud. está molesto porque no está recibiendo el servicio que esperaba”
    • – “Ud. está muy molesto porque tuvo que pasar por otras oficinas antes de llegar a encontrarme”
    • – “Le molesta sobremanera el tener que pasar por todas esas respuestas telefónicas mecánicas, antes de poder hablar con un ser humano”

    Sí; este es el comportamiento que yo desearía que todos los representantes del servicio al cliente tuvieran para que cuando yo les llame furiosa, me respondan simplemente: “Siento mucho que esté tan perturbada” , “Dígame un poco más acerca de lo que le está molestando para poder ayudarla”, en lugar de adoptar el rígido: “Sólo estoy siguiendo las reglas de la compañía!”, o “Nunca cometemos errores!” ó, “Realmente no hay nada que pueda hacer por Ud.!”; actitud que me pone cada vez más furiosa!

    DESVIE Y NEUTRALICE la ira respondiendo simplemente con empatía:

    “Mire, me doy cuenta lo difícil que es esto para Ud”, “Realmente,  estoy escuchando lo frustrante que esto debe haber sido para Ud.”

    REFLEJE LAS PALABRAS….Y EL TONO EMOCIONAL…

    En oposición a la Escucha Pasiva donde Ud. simplemente ofrece su atención silenciosa al otro, diciendo mayormente: “Hmm”, ó, “Oh!”, ó “Já!”, etc., en la Escucha Activa, Ud. pone de lado todas sus típicas respuestas  (consejo, argumento, opiniones, solución de problemas, juicios) y simplemente intenta decir de vuelta lo que la otra persona está diciendo con un énfasis en el tono emocional si puede captar alguno.

    Ejemplo Uno: Cliente

    Cliente:  Me han colgado varias veces y después de sortear 16 mensajes telefónicos, tuve que comenzar de nuevo.  ¡Ya estoy en ese plan 10 minutos!

    Representante del Servicio al Cliente: “¡Oh. Lo siento mucho!”  ¡Ud. ha pasado 10 minutos frustrado y yo soy la primera persona con quien logra hablar!”

    Cliente: ¡¿Por qué no hay una manera sencilla de hablar con un ser humano?!!  ¡Odio esos mensajes telefónicos!!

    Servicio al Cliente: “¡Es muy frustrante para Ud.  tener que esperar y sobre todo la confusión por todos lados!”

    Cliente: “¡Ud. tiene razón!”

    ¡Bueno, vamos al asunto!: Este es el problema: Cambié mi dirección postal para los cobros y las facturas todavía están llegando a la dirección equivocada.  Sigo recibiendo un recargo por los pagos atrasados.

    Servicio al Cliente: “Bueno, ¡déjeme echarle un vistazo a su cuenta ahora mismo para ver qué podemos hacer!”

     Ejemplo Dos: Esposa

    Esposa: ¿Cómo pudiste olvidarte que teníamos un compromiso para comer con los Gonzáles a las 6 p.m.?

    Esposo: ¡Caray!  ¡Estás bien enfadada!  Debo haberme confundido en algún momento.  ¿Dices que olvidé el compromiso con los Gonzáles?

    Esposa: ¡Sí, tonto! Eran pasadas las seis y ¡estuve tratando de ubicarte con el celular! ¡Qué humillante!, ¿Dónde estabas?

    Esposo: “Así que estuviste tratando de ubicarme desde las seis y tuviste vergüenza de tener que pedir disculpas a los Gonzáles!”  Te preguntabas ¡dónde me habría metido!

    Esposa: “¡¿Por qué no contestabas tu celular?!!!”  “¡Para eso son!…para Emergencias como esta!”

    Esposo: “¡Entonces para ti fue una Emergencia y no había como ubicarme!  “Te preguntabas porqué no contestaba y dónde me había metido”.

    Esposa: “¡Sí!; ¡exactamente es eso lo que pasó!”  “¿Dónde estabas?”

    Esposo: “Bueno, ¡lo siento mucho!”  Vamos a ver qué fue lo que pasó.  Me quedé retenido por una reunión de Emergencia con mi jefe y no pude contestar el celular, ¡se hubiera puesto aún más molesto conmigo!  Creo que estaba tan contrariado con este enfrentamiento que se me olvidó completamente lo de los Gonzáles…Debí haber  tenido anotada la cena en mi Palm, pero creo que ni siquiera escuché el mensaje.  Estuve manejando, pensando qué hacer acerca de mi trabajo. ¿Qué puedo hacer para resolver el problema con los Gonzáles?  ¿Quieres que los llame para que nos reunamos otro día?

    Esposa: “¡Oh!, ¡no importa!”, “¡Ya pasó!”

      ¿Por qué no me dices qué fue lo que pasó en el trabajo mientras busco algo que podamos comer…?”

    Ejemplo Tres: Hijo

    Hijo: “¡Odio la escuela!  ¡No voy a regresar nunca más!  ¡Las maestras son todas unas tontas!!!

    Madre: ¡Caray! ¡Parece que algo te está perturbando mucho hoy día!” Tu maestra dijo algo tonto que te molestó…”

    Hijo: “¡No!,” “¡No me molestó a mí!”!  ¡”No me voy a molestar con tontas como esa!”.  ” ¡No me importe lo que piense!” “¡Simplemente no voy más!”

    Madre: “¡Así que no te molestó!”  No te van a molestar tontas como esa.  Ni siquiera te importa lo que piense.  Y ahora, tu dices que no vas a volver nunca más.”

    Hijo: (Lágrimas de dolor) “Ella dijo que nunca seré escritor…que ni siquiera sé puntuación (llorando)”

    Madre:”Así que tu maestra te dijo: “Nunca vas a ser escritor…”, “ni siquiera sabes puntuación…” y eso te está doliendo realmente!” “¡El escribir es muy importante para ti!”

    Hijo: (más lágrimas) “¡Para escribir se necesita algo más que puntuación!”  “Lo que estoy diciendo es mucho más importante… ¡estoy poniendo mi corazón en ello!”

    Madre: “Así que para ti, el escribir no es acerca de puntuación, sino acerca de lo que estás diciendo, que tú realmente puedes poner tu corazón en ello.  ¡Eso es lo que es importante!”

    Hijo: ¡Sí! (menos lágrimas), ¡eso es lo que me importa a mí!  La próxima vez, ¿me puedes ayudar con la puntuación para que ella no se burle de mí?

    Créalo o no, esta dispersión de la ira, hacia el dolor,  sucederá generalmente.  Y ¿qué puede perder Ud. si lo intenta?  En estas situaciones, no hay realmente ninguna otra forma milagrosa para enfrentarlas.

    La Escucha Focalizada, Destreza Básica de PRISMAS/S ES MUCHO MáS QUE solamente REFLEJAR.  En el Instituto de Focusing, o a través del manual, CD y DVD o su Paquete de Auto-Ayuda, Ud. aprenderá muchos matices:

    Cómo “pedir más” acerca de palabras que resaltan como si tuvieran luces de neón.

    Cómo usar Invitaciones al Focusing para ayudar al que habla a sentarse en silencio y “sentir adentro” del “sentimiento total” facilitando el Cambio del Paradigma, y

    Cómo, a veces, Ud. puede ofrecer su propio Compartir Personal (consejo, información, experiencias similares propias) siempre que regrese a la Escucha Activa, reflejando el impacto de sus palabras en la otra persona.

    Sin embargo, la simple Escucha Activa, el decir de vuelta las palabras del otro,  parece ser siempre lo más importante -lo único, simple y poderoso que Ud. puede hacer para aumentar la comunicación con la otra persona, mientras que, al mismo tiempo, le ayuda a encontrar sus propias soluciones a los problemas.

    Translation by Agnes Rodriguez, Certified Focusing Professional and Creative Edge Focusing Associate. Agnes offers inexpensive phone sessions of Active (empathic listening) so you can try it out and learn how to do it. Go to http://www.cefocusing.com/contact.php  and look at bottom for email address to contact Agnes.

    Dr. Kathy McGuire

    Creative Edge Focusing (TM)

    http://www.cefocusing.com/

    ACTIVE LISTENING: Short-Circuit Angry Confrontations

    By , October 25, 2007 2:47 pm

    Reflect, Don’t React

    Someone comes at you, seemingly out of the blue, absolutely furious. You are stunned and want to fight back. Instead, you can diffuse the other person’s anger by simply responding in an Active Listening way:

    • “Wow, something is really upsetting you…”
    •  “You’re saying you are absolutely furious that I forgot to show up for lunch”
    •  “You are really upset because you are not getting the service you expected”
    •  “You are really mad that you’ve had to go through four other departments just to reach me”
    •  “It really bothers you when you have to go through all those mechanical phone responses just to get to a human being” 

    Yes, this is the behavior which I wish customer service representatives had all been taught so that, when I call them, furious, they would just respond,” I’m sorry that you are so upset. Tell me more about what is bothering you so we can fix it,” instead of adopting that rigid, “I’m just following the rules,” “We never make mistakes,” “There’s really not anything I can do for you”  attitude that just makes me more and more angry!

    Bottom Line: deflect and diffuse anger by simply responding with empathy: “Boy, I can see how this is hard for you,” “I’m really hearing how frustrating this has been for you.”

    Reflect the Words…and the Feeling Tone…

    As opposed to Passive Listening, where you simply give your silent attention to the other, at the most saying “Ummmhmmm” or “Ah, hah!” or “Wow!”, in Active Listening, you set aside all your typical responses (advice, argument, opinions, problem-solving, judgments) and simply try to say back what the other person is saying, with an emphasis on the feeling tone, if you pick up any:

    Example One: Customer

    Customer: “I’ve just had to wade through 16 phone messages to get to you, and I was cut off and had to start all over. It’s taken me ten minutes already.”
    Customer Service: “ Wow! I’m so sorry! You’ve already been through ten minutes of frustration, and I’m the first person you’ve gotten to talk to.”
    Customer: “Why can’t there just be a simple way to talk to a human being?!! I hate these phone messages!!”
    Customer Service: “It is so frustrating to you to have to go through this waiting and confusion everywhere you go.”
    Customer: “Damn right! Okay, let’s get on with it. This is the problem. I changed my mailing address for my bills, and they are still going to the wrong address, and then I end up getting late fees.”
    Customer Service: “Okay, let me take a look at your account right now and see what we can do.”

    Example Two: Spouse

    Wife: “How could you have forgotten that we had a dinner engagement at 6PM with the Smiths???!!!!!!!!
    Husband: “Wow! You are really angry. I must have slipped up somewhere. You’re saying I forgot a dinner engagement with the Smiths?”
    Wife: “Yes, you idiot! It was at 6PM, and I’ve been trying to reach you on your cell phone. How humiliating!!!!! Where were you?!!!!!”
    Husband: “So you’ve been trying to reach me ever since 6PM, and it’s been embarrassing for you, having to make excuses to the Smiths. And you’re wondering where I was.”
    Wife: “How could you not answer your cell phone!!!! That is what they are for, emergencies like this one!!!!!
    Husband: “So, to you, this really was an emergency, and no way to get through to me. You’re wondering why I didn’t answer my cell phone and where was I anyway!!!!!!”
    Wife: “Yes, that is exactly right! So, where were you?”
    Husband: “Okay, I am so sorry. Let’s try to figure out how this happened. I got held up at an emergency meeting with my boss, and I couldn’t answer my cell phone. He would have gotten even madder at me….I guess I was so upset by this confrontation with him that I just absolutely forgot about the Smiths…..I should have had the dinner in my Palm Pilot, but I guess I didn’t hear that either…I was just driving and thinking about what to do with the work situation. What can I do to make this better now? Do you want me to call the Smiths and make another plan?”
    Wife: “Oh, that’s okay. It’s over now. Why don’t you tell me what happened at work while I find you something to eat….”

    Example Three: Child

    Child: “I hate school, and I’m never going again. Teachers are all idiots!!!!”
    Parent: “Wow, something is really upsetting you today. Sounds like a teacher did something stupid that bothered you…”
    Child: “No, it didn’t bother me!!!! I’m not going to get bothered by fools like that. I don’t care what they think!!!!! I’m just not going anymore!!!!!!”
    Parent: “So, it didn’t bother you. You’re not going to be bothered by fools like that. You don’t even care what they think. And, right now, you’re saying you are never going again.”
    Child: (tears of hurt coming) “She said I’ll never be a writer…that I don’t even know punctuation (crying).”
    Parent: “So your teacher said, ‘You’ll never be a writer…you can’t even do punctuation,” and that is really hurting you. Writing is very important to you.’
    Child: (more tears) “There is more to writing than punctuation….what I’m saying is way more important….I’m pouring my heart out.”
    Parent: “So, for you, writing is not about punctuation but about what you are saying, that you can really pour your heart out. That’s what’s important.”
    Child: “Yes (fewer tears)…that’s what matters to me. Next time, will you help me with the punctuation so that she can’t make fun of me?”

    Believe it or not, this diffusion of anger, usually to hurt, will happen. And what have you got to lose by trying? There really isn’t any other miracle way in these situations!

    Perhaps the idea of just “reflecting” the other person seems silly to you, like a parrot. However, when you are on the receiving end, just hearing your own words back without judgment or “fixing,” you will be amazed at what a rare blessing and relief it is just to be heard.

    Learn The Focused Listening Skill

    The Focused Listening Core Skill of PRISMS/S at Creative Edge Focusing (TM) is more than just reflecting.  You will learn many nuances:

    • how to “ask for more” about words with “neon lights” around them,
    • how to use Focusing Invitations to help the speaker sit quietly and “sense into” the “feel of it all,” facilitating a Paradigm Shift, and
    • how, sometimes, you can offer your own Personal Sharings (advice, information, own similar experiences), as long as you go back to Active Listening, reflecting the impact of your words on the other person.

    However, always, simple Active Listening, saying back, reflecting the words of the other, remains the core – the one, simple, most powerful thing you can do to increase communication with another person, while, at the same time, helping them to find their own solutions to their problems.

    Learn more about Focused Listening at http://www.cefocusing.com/coreconcepts/1a2.php

    Apply Active Listening as “Five-Minute Grieving,” when patient, friend or colleague starts crying: http://www.cefocusing.com/freeresources/2a1d.php

    Try “Passive Listening Turns,” a simple turn-taking protocol to turn arguments with significant others into creative problem solving: http://www.cefocusing.com/freeresources/2a1c.php

    See examples of  Interpersonal Focusing for conflict resolution: http://www.cefocusing.com/casestudies/6a3.php

    Purchase the Self-Help package of Creative Edge Focusing (TM) to learn how to apply all of these skills in friendship, love relationships, support groups, and work teams: http://www.cefocusing.com/services/5b1.php

    Find Certified Focusing Professionals offering Classes or Workshops in core Listening/Focusing skills World-Wide, in many languages at http://www.focusing.org/trainers_search.asp

    Find Coaching, Classes and Workshops with Dr. McGuire and Creative Edge Associates at http://www.cefocusing.com/store/categories.php

    Dr. Kathy McGuire

    Creative Edge Focusing (TM)

    www.cefocusing.com

    PRISMS/S PROBLEM SOLVING PROCESS

    By , October 24, 2007 6:42 pm

    PDF : PROCESO DE SOLUCION DE PROBLEMAS  PRISMAS/S at http://www.cefocusing.com/pdf/PROCESO%20DE_SOLUCION_DE_PROBLEMAS_PRISMA.pdf

    Reflecting Before Acting or Reacting

    The radical contribution of Gendlin’s Focusing (Bantam, 1981) and McGuire’s Creative Edge Focusing ™ is that the problem solver makes the explicit choice to pause and take some moments for silent reflecting before acting or reacting.

    Instead of simply repeating past reactions, the Focuser can create new, completely innovative solutions and behaviors from the “intuitive feel” of the whole situation.

    A quiet pause is needed in order to sense into the “intuitive feel,” The Creative Edge, of problems. Whether in private or in group decision making settings, these opportunities for pauses to contact and articulate the Creative Edge are what allow the creation of totally new ideas and solutions. No pauses, no creation of the new!!!!!

    Using the PRISMS/S Problem Solving Process is like passing light through a prism. A few moments of pondering, and The Creative Edge opens into a whole spectrum of new possibilities and action steps.

    Pausing To Ponder: From Problems To Possibilities

    The PRISMS/S Problem Solving Process includes seven ingredients of predictable “Ahah!” experiences using Creative Edge Focusing ™. With its Core Skills of Intuitive Focusing and Focused Listening , PRISMS/S is based upon Eugene Gendlin’s “A Theory of Personality Change” (  http://www.focusing.org/gendlin/docs/gol_2145.html ) and his Focusing self-help book (Bantam, 1981, 1984), as well as Dr. McGuire’s thirty years of  experience integrating Listening/Focusing skills into task-oriented groups and supportive communities.

    PRISMS/S can be used on one’s own or with the help of Focused Listening in a Creative Edge Focusing Partnership, Focusing Group or Team, or Focusing Community. In any case, problem solving goes through the following steps:

    Pausing :  Clearing A Space for Problem Identification
    Reflecting: Listening To Oneself or Focused Listening from Another 
    Intuitive Focusing:  Back-and-Forth Between Symbols and Intuition
    Shifting:  The Kaleidoscope Turns And A New Paradigm Arises
    Movement:  Innovative Solutions and Action Steps Arise Spontaneously
    Satisfaction:  Tension Releases in the Sureness of “Ahah! That’s It!”
    Support: Listening/Focusing Partnerships Build Empathy and Community

    Pausing:  Clearing A Space For Problem Identification  

    As the first step of PRISMS/S, the Focuser sits down and takes a quiet moment to pay attention to the “intuitive feel,” the Creative Edge of consciousness.

    Right-brain Problem Solving Is Non-Linear

    Right-brain problem solving is non-linear. Wherever you start, you may find totally new directions, ideas, possibilities arising. This is exactly what you want!!!! But it means a relaxation around having to know exactly what the problem is and how it is going to come out before you begin!…….read more about PRISMS/S at http://www.cefocusing.com/coreconcepts/1a3.php

    Dr. Kathy McGuire

    Creative Edge Focusing (TM)

    www.cefocusing.com

    POSITIVE PARENTING

    By , October 23, 2007 1:04 pm

    “Core Concepts of Creative Edge Focusing (TM) approach to parenting: 

    • In order to raise children for today’s world, parents must “mentor” their children for independent and flexible problem solving and decision making.  Children need guides, mentors : Yoda of Star Wars, not authoritarian police man.
    • Children have natural access to the “intuitive sensing” central to Intuitive Focusing . This inner guide leads to independent decision making, having a “conscience,” and having a satisfying life which fulfills one’s unique “blueprint,” specific talents and aspirations.
    • Positive Parenting helps children maintain and develop this “inner guide.” Using Focused Listening,  parents learn to help children find their own solutions to problems.
    • Physical, sexual, and emotional abuse are the enemy of developing this inner sensing, this conscience and guide for independent decision making.  They exactly teach children to dissociate from their bodies, from their “felt experiencing” or “intuitive feel.”
    • Educating parents for child rearing is not enough; parents must heal their own “Inner Children” before they can radically alter their behavior toward their children. The PRISMS/S Problem Solving Process, with Core Skills of Intuitive Focusing and Focused Listening,  is needed for change at the level of Paradigms, cognitive/emotional/behavioral “schemata” that determine behavior, emotions, and thinking. The kaleidoscope has to turn….
    • Parents can learn to use Focused Listening and Intuitive Focusing in their own relationship. The Creative Edge Pyramid includes applications of PRISMS/S at many levels. Parents can help each other with Inner Child healing through Focusing Partnership turns. They can also use Interpersonal Focusing to resolve conflicts between themselves in terms of parenting styles
    • Parenting support groups are absolutely essential. Parents sharing with other parents can help them weather crises in their marriages or single parenthood. The essence of support groups is (a) you are not alone. You are not the only one experiencing these things (b) you are all experts. Using the resources among you, you can solve problems, move mountains. Focusing Groups and Focusing Communities provide self-help, peer counseling models for support groups.

    Four Applications of Listening/Focusing to Parenting

    The Core Skills of Intuitive Focusing and Focused Listening  can be applied to parenting in four different ways, two primarily for your children, and two primarily for yourselves as parents. I call this Inner/Outer Parenting…….”

    Read more, with links to self-help skills mentioned above, and download articles on

    “Parents As Mirrors: Preventing Narcissism,”

    “Setting Limits While Allowing Choices” 

    “Positive Parenting: Listening to Your Self, Listening to Your Partner, Listening to Your Child”

    at Creative Edge Focusing, Interest Area: Positive Parenting, http://www.cefocusing.com/isthisyou/3a1d.php

    Three other interesting sites about Positive Parenting:

    Jane Nelson (author of Positive Discipline, my favorite book on parenting)’s site, www.positivediscipline.com

    The Parent To Parent Training Program at CHADD (national organization for Children and Adults With Attention Deficit Disorder, www.chadd.org

    Resources and training from the Positive Parenting program, www.positiveparenting.com

    Dr. Kathy McGuire, Director

    Creative Edge Focusing (TM)

    www.cefocusing.com

    COLLABORATION = CREATIVITY AND INNOVATION IN THE MARKETPLACE

    By , October 19, 2007 2:01 pm

    Metodo de Toma de Decisiones del Borde de Colaboracion

    Collaborative Edge Decision Making Method 

    (Download this article to read all about the Creative Edge Focusing (TM) model for creative and innovative task-oriented meetings )

    I believe it is at Google that every employee’s total work is put out publicly on a shared networking site, so everyone always knows what everyone is creating!  Wow! The opposite of competitive cubby holes.

    Also, at a number of businesses, they are tearing down walls between employees, enlarging “shared work spaces” with comfortable chairs and work stations to encourage sharing, breaking down walls between departments, and also between inside and outside, bringing many more outside consultants and consumers into the idea and product-generating process.

    The old model of static bureacracies is not adapted to this “niche” and consumer-driven market. Companies have to respond very quickly in creating new products to meet demands worldwide. So, they need the work teams down the hierarchy to be the “front line” in terms of responsivity… A Bottom-up model.

    Also, companies are sending employees out into the marketplace to observe the real lives of consumers — e.g., in terms of figuring out what kind of cell phone to create for a foreign market, employees travel there and observe how the people there use technology, use cell phones and computers , etc.

    Creative Edge Focusing is right in line with all of these collaborative and experiential directions! And we “own” the remaining new frontier: inner “felt sensing,” the “intuitive feel” of ideas and situations as a font of creativity and innovation.

    Malcolm Gladwell, In Blink: The Power of Thinking Without Thinking (Little, Brown, 2005) legitimated the power of “intuition” and “gut feelings” for decision making.

    Certified Focusing Professionals of The Focusing Institute, and now Creative Edge Focusing (TM) consultants, have been exploring and teaching the use of The Creative Edge, the “intuitive feel” of situations and ideas, for over thirty years!

    See (many of these books are available directly from The Store at The Focusing Institute,  www.focusing.org as well as www.amazon.com )

           Gendlin, E.T. Focusing (Bantam, 1981, 1984)

           Cornell, Ann Weiser The Power Of Focusing (New Harbinger, 1996)

           Flanagan, Kevin Everyday Genius: Focusing On Your Emotional Intelligence

                  (Marino Books, Dublin, 1998)

    See also the website of Flavia Cymbalista, www.marketfocusing.com , and testimonial from George Soros about how the Intuitive Focusing skill helps with decision making in the uncertainties of financial markets.

    And, at our own website for Creative Edge Focusing (TM), www.cefocusing.com,

    Core Concept: Creativity, http://www.cefocusing.com/coreconcepts/1a8.php ,

    Instant “Ahah!” Empowerment Organization: Motivating From The Bottom Up ,  http://www.cefocusing.com/freeresources/2a1f.php,

    Case Studies:Creative Edge Organization, http://www.cefocusing.com/casestudies/6a7.php,

    Core Concept: Intuitive Focusing, http://www.cefocusing.com/coreconcepts/1a1.php,

    Core Concept: Creating At The Edge: Culture of Creativity, http://www.cefocusing.com/coreconcepts/1a11.php,

    and, to sum it all up, Interest Area: Creative Edge Organization, http://www.cefocusing.com/isthisyou/3a1a.php 

    (if these links don’t work, go to our Blogroll and choose Creative Edge Focusing and The Focusing Institute! You’ll find the articles to download under Free Resources: Articles. I’m just learning how to do this blogging!) Dr. Kathy McGuire, Director, Creative Edge Focusing (TM)

    CULTURE OF CREATIVITY: CREATING AT THE EDGE

    By , October 18, 2007 5:00 pm

    Here are the Core Concepts of Creative Edge Focusing (TM) 

    Core Creativity Cultura De Creatividad

    • Every individual is born with a unique blueprint. Personal growth is the unfolding of this blueprint
    • Every problem holds within itself the exact next steps needed for solution
    • The site of new insights and creative solutions is at the edge of what is already known. This edge, The Creative Edge, holds implicit within it all past and future knowing about the problem, more than could ever be put into words in a linear way
    • The Creative Edge is a right-brain phenomenon and is physically experienced as the murky, intuitive “feel” of the whole issue

    Intuitive Focusing

    • Creating at the Edge involves a back-and-forth nonlinear process between left-brain “symbolizations” and right brain “felt experiencing”
    • The  Intuitive Focusing skill teaches specific steps which make problem-solving at The Creative Edge  and  “Ah, hah!” insights a predictable process
    • Central to Intuitive Focusing is learning to silently “sit with” the murky, intuitive, preverbal “felt sense” underlying an issue before attempting to find words, gestures, or images as “symbolizations

    Focused Listening

    • The Focused Listening skill is a powerful tool for helping another person to create symbolizations out of The Creative Edge and especially in finding the “intuitive feel” for each person in interpersonal situations, turning conflict into creativity
    • Focused Listening also allows for empathic understanding of the Other and the possibility for conflict resolution which comes from empathic understanding.

    Creative Edge Organizations

    • The Creative Edge Organization Method ensures maximum creativity and motivation at every level by encouraging Intuitive Focusing by individuals and Coordinated Collaboration in groups and teams
    • Maximum motivation arises when people are encouraged to create their lives and solutions to problems from their own Creative Edge.
    • Individuals are motivated when they are engaged at their Creative Edge. When organizational structures lose touch with The Creative Edge of individuals, apathy is created.
    • True change, at any level, from personal to global, can only happen by engaging The Creative Edge of individual human beings. There is no lasting way to impose change from the outside. Lasting change is empowered from the individual entering into collaborative action with other individuals.

    Paradigm Shifts

    • Paradigms are fixed perceptual schemata, or Gestalts,  which determine beliefs, emotional reactions, and behaviors
    • Paradigm shifts are the source of true creativity, innovation,  and change
    • Intuitive Focusing results in shifts at the level of paradigms. The kaleidoscope turns, a new Gestalt is created,  and new thoughts, emotions, and behaviors are able to arise
    • Paradigm shifts at The Creative Edge release blocked energy as well as creating new solutions

    Self-Organizing  Tendency…

    Read more and find the active links at http://www.cefocusing.com/coreconcepts/1a11.php

    Panorama Theme by Themocracy